Refund Policy | Janice Babel Studio
Last updated: 1st of November 2023
We value your satisfaction and want to ensure a seamless shopping experience. This Return and Refund Policy outlines the terms and conditions governing returns and refunds for our canvasses.
- Returns
We accept returns under the following circumstances:
- Damaged or Defective Canvasses
If you receive a canvas that is damaged or defective, please contact our customer support team at info@janicebabelstudio.com within 7 days of receiving the canvas. Provide clear photographic evidence of the damage or defect product. Upon verification, we will offer one of the following options, as per your preference:
- A full refund of the purchase price;
- A replacement canvas at no additional cost.
- Incorrect Item Received
If you receive the wrong canvas or a different design from what you ordered, please contact us within 7 days of receiving the product. We will verify the error and offer one of the following options, as per your preference:
- A full refund of the purchase price;
- A replacement canvas with the correct design at no additional cost.
- Refunds
Refunds will be processed under the following conditions:
- Approved Returns
Upon approval of a return request based on the criteria mentioned in Section 2, we will initiate the refund process. The refund will be credited to the original payment method used for the purchase. Please allow 18 days for the refund to appear in your account.
- Exclusions
Please note that refunds will not be provided under the following circumstances:
- Change of mind or dissatisfaction with the design.
- Failure to contact us within the specified time frames outlined in this policy.
- Amendment of Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
By making a purchase from Janice Babel Studio, you agree to the terms and conditions of this Return and Refund Policy.